Envíos y Devoluciones

Prices and Delivery

  1. The prices displayed on studio-august.com include the statutory Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.
  2. The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.
  3. If the customer orders products for delivery outside of the EU please note that the customer’s purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by the customer and won’t be refunded by us when the customer returns the product.
  4. Casa Chiqui will dispatch the approved orders as quickly as possible and in the order that they have been received. Depending on delivery method and time of placing the order, delivery normally takes about 1 – 7 working days. (Monday – Friday) Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. At the latest, orders will be delivered within a thirty day window from placing the order. Before you place your order, you will be informed of the expected delivery details. Shipping fees will be displayed at the checkout. If you have given us your email address, you will receive a confirmation with your expected delivery detail

COLORS

The following terms and conditions (henceforth: the Terms and Conditions”) are Our goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. We cannot be held responsible for any such discrepancy.

Returns and Exchanges

  1. To return or exchange an item, please email us at contact@Casa Chiqui.com. Please provide your order number and reason for your return exchange. Full-price items with original tags that have not been worn, washed, or altered can be returned within 14 days of receipt for a full refund. After receiving the return instructions the package must me dispatched within 5 working days.
    After 14 days all sales are final.
    Please note all sale items are final sale.
    The customer may choose their preferred method of return shipping.
    We recommend insurance/tracking as Casa Chiqui is not responsible for lost packages.
    We reserve the right to refuse any returns that do not comply to the above criteria.
  2. Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.
  3. Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and August has no obligation to pay such costs.